Case Study: Axiom Medical
How Axiom Medical Increased Foreign Language Case Management by 1650% in One Month
When the Covid-19 pandemic hit the world, many companies delivering critical healthcare services faced unprecedented challenges. One of these challenges was how to handle a surge in remote consultations, or telehealth.
Thanks to our ConnectNow™ remote interpreting platform, offering Axiom Medical 24/7/365 on demand access to interpreters in over 200 languages, we were able to help them absorb a huge surge in demand for their services.
Challenges facing Axiom Medical included:
- Very large increase in call volume
- Very short lead time to implementation
- Big increase in number of languages needed
- and more…