We take privacy seriously.

Our Privacy Policy

PLEASE READ THESE TERMS OF USE CAREFULLY. THIS POLICY APPLIES TO ANYONE ACCESSING OR USING THE WEBSITE, ONLINE PORTALS, SAAS OR MOBILE APPLICATIONS (collectively, “Site”) OWNED OR CONTROLLED BY SPOKENHERE LANGUAGE SERVICES, LLC (“SPOKENHERE”, “WE”, “US”, OR “OUR”). YOUR USE OF OR ACCESS TO INFORMATION, PREMIUM CONTENT, DOWNLOADABLE MATERIALS, PROGRAMMING, SERVICES, OR ANYTHING ELSE OF USE OR VALUE ON THE SITE CONSTITUTES AGREEMENT TO ABIDE BY THE TERMS OF USE THEN IN EFFECT. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT USE OR ACCESS THE SITE.

We may combine your visit and navigational information with Personal Data that you provide. You will always have the choice not to provide Personal Data, but if you choose to not provide it, certain services may not be available to you. For some services and activities on the Site, you may need an account. Personal Data (e.g., your name, email, IP address) is collected when you subscribe to our mailing list or blog. To access our online account management portal, SpokenHere collects your username, password and IP address (collectively, “Personal Data”).

By using the Site, you understand and agree to the terms of this Privacy Policy (“Policy”). The Site may be accessed in the United States and abroad. For data protection purposes, SpokenHere is the controller and, unless otherwise noted, is also the processor of data. Information collected may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.

WHAT INFORMATION DOES SPOKENHERE COLLECT FROM OR ABOUT YOU?
When you visit the Site, certain kinds of information, such as your IP address, browser type and language, and access times, as applicable, may be collected automatically as part of the Site’s operation. We also may collect navigational information, including information about the pages you view, the links you click, and other actions taken in connection with the Site.

WHERE DO WE COLLECT INFORMATION FROM YOU AND HOW DO WE USE IT?
Our primary goal in collecting Personal Data is to provide our visitors with a superior online experience and better service. In addition, among other things, we use client contact information to fill orders, contact prior purchasers to inform them of their order status, to send promotional emails, to operate and improve our Site, to provide client service, to perform research and analysis aimed at improving our services and technologies, and to display content that is customized to your interests and preferences.

We also use your Personal Data to communicate with you. We may send transaction-related communications such as welcome letters, quotes, order confirmations and billing reminders. We may also send you surveys or marketing communications to inform you of new products or services or other information that may be of interest. If you do not wish to receive marketing communications, you may follow the “unsubscribe” instructions included within each email or other electronic communication. Please keep in mind that, if you choose not to receive marketing communications, you will continue to receive transactional or account communications (e.g., confirmation emails and account balance statements).

In addition, we may perform statistical analyses of aggregate client behavior. Among other things, this allows us to measure relative client interest in the various areas of our Site for product development purposes and to improve the design of our Site. Aggregated client behavior data may be shared publicly but will not identify individual users Personal Data. We may also use information to notify consumers about updates to our Site, to complete user-initiated transactions, and to contact consumers directly, or through our third-party service partners, for marketing purposes.

We may share your Personal Data with third-party service providers who perform services on our behalf which are integral to our Site and services. For example, we may hire other companies to handle the processing of payments, to provide data storage, to host websites, to fulfill orders and shipments, to assist in direct marketing, to conduct audits, etc. Those companies will be permitted to obtain only the Personal Data they need to provide the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.

Information about our clients, including Personal Data, may be disclosed as part of any merger, acquisition, or sale of the company and/or its assets, as well as in the unlikely event of insolvency, bankruptcy, or receivership, in which Personal Data would be transferred as one of the business assets of the company. We will notify you of such an occurrence as described in the “Policy Changes” section below.

We reserve the right to disclose your Personal Data if required to do so by law to the appropriate governmental authorities, or in the good-faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, clients, or the public. We will disclose your Personal Data upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

WITH WHOM DO WE SHARE YOUR INFORMATION?
Except as otherwise stated in this Policy, we do not sell, trade or rent your Personal Data collected on our Site to others.

HOW CAN YOU UPDATE OR CORRECT YOUR PERSONAL DATA?
If you would like to review or revise information that you previously provided to us, a SpokenHere team member can assist you in making any changes, as well as in exercising your right to have your Personal Data corrected or deleted. If you need such assistance, please contact us at support@spoken-here.com. You can expect a response from us within approximately five (5) business days. Please note, that because we keep track of past purchases, you cannot delete information associated with past purchases. Note that we may retain changed or deleted information for archival or other purposes.

WHAT SECURITY PRECAUTIONS ARE IN PLACE TO PROTECT AGAINST THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION?
The security of your Personal Data is of utmost important to us. You should be aware that there is always some risk involved in transmitting information over the Internet. We follow generally accepted industry standards to help protect your Personal Data. We employ reasonable security measures to protect the security of the information you submit to us. When you enter information on our website, we encrypt that information using secure socket layer (SSL) technology. Our secure servers protect this information using password protection and advanced encryption, and we may use firewall technology for additional protection. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your Personal Data, we cannot guarantee its absolute security.

Your account in our online portal is protected with a password. It is your responsibility to keep your password confidential. You may reset your password using the appropriate tools in the portal or you may contact us directly for assistance in resetting your password, if necessary.

COOKIES/CLEAR GIFS
Cookies: Like many other commercial sites, our Site utilizes standard technologies called “cookies” and clear GIFs to collect information about how each of our Sites is used. A cookie is a small data text file, which a website stores on your computer’s hard drive (if your web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a website recognize a user’s browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by a website other than the one that set the cookie. Cookies can securely store a client’s password, personalize home pages, and identify which parts of a site have been seen or visited. For instance, cookies allow us to prepopulate (or fill in) an email field with your email address if you revisit one of our Sites to download a premium content offering, for example. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your email address.

We send a cookie to your hard drive when you fill out a form on our Site. We also may use cookies to track your session info and collect information about what pages you visit. When you click through to any Site from a promotional email, our third-party advertising service partner may send a cookie to your hard drive recording your IP address and other related information.

Clear GIFs: At times, we work with third-party service partners that employ clear GIFs (also known as pixel tags, single pixel GIFs, web beacons or action tags) for our benefit to help us measure advertising effectiveness. Clear GIFs help us better manage content on our Site by informing us of what content is effective. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of our users. The main difference between the two is that clear GIFs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear GIFs are not tied to your Personal Data. These third-party service partners use clear GIFs: (i) in HTML-based emails to let us know which emails have been opened by recipients; (ii) to record when products have been ordered from our Site; and (iii) to track the visitor traffic on our Site. These clear GIFs allow us to measure the usage of our Site by visitors and the effectiveness of certain communications and marketing campaigns. We may also use clear GIFs in a similar manner in our own emails and on our Site.

Clear GIFs can “work with” existing cookies on a computer if they are both from the same website or advertising company. That means, for example, that if a person visited “www.companyX.com”, which uses an advertising company’s clear GIF, the website would match the clear GIFs identifier and the advertising company’s cookie ID number, to show the past online behavior for that computer.

CHILDREN, PARENTAL CONSENT AND PRIVACY
Persons under the age of 16 (individually, “Child” and collectively, “Children”) are not permitted to use SpokenHere’s services without verifiable parental consent.

YOU SHOULD CAREFULLY REVIEW PRIVACY POLICIES OF ANY THIRD-PARTY SITE ACCESSIBLE FROM ANY OF OUR SITES AND ANY CO-BRANDED SITES NOT COVERED BY THIS POLICY
We may link to platforms, websites and other mobile applications, including those of our subsidiaries and third-party content providers that have different privacy policies and practices from those disclosed here. We assume no responsibility for the independent policies, practices and terms of use of such linked platforms, websites and applications, and encourage you to become acquainted with them prior to use. These other platforms, websites and applications may send their own cookies or clear GIFs to users, collect data, or solicit Personal Data. Additionally, other companies which place advertising on our Site may collect information about you when you view or click on their advertising through the use of cookies or clear GIFs. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect.

TRANSFER OF DATA
The Internet is a global environment. Using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. When you provide SpokenHere with Personal Data through the Site, the information will be stored on servers located in the United. Therefore, by accessing and using the Site and communicating electronically with us, you acknowledge and agree that your Personal Data may be used, stored and processed in the United States.