Master Services Agreement

This Master Services Agreement (“MSA”) is listed here for reference. Prior to engagement with us, clients are sent a copy of this Agreement, which they must sign using our electronic document signing system.

We believe in building great relationships, and we don’t like to bog things down with a bunch of legal mumbo jumbo. Our pride is rooted in our responsiveness, quality, and friendly service. If we aren’t delivering on our promises and you don’t like us, a piece of paper keeping us married isn’t good for either of us. That said, this one page agreement simply outlines our relationship. While we’d love a solid partnership with you, you are not obligated to work with us by signing it. Okay, let’s do this!

Once signed, this MSA will remain valid until either of us has had enough. Gotta cancel it in writing though!

Relationship & Personnel
We are your contractor, not your employee. As long as this MSA remains in force, and for two years after it is terminated, we won’t hire your people and you won’t hire ours.

Description of Services, Payment & Cancellations
We deliver great language translation and interpreting services. You might order some from us. If you do, we’ll send you a quote, and you agree to pay all fees for any services you approve and we deliver. You agree to pay us within the time frame listed below from the date of our invoice. We’ll stay the owner of all deliverables until you pay for them in full. Change your mind about an translation (written) order? No problem. Just cancel anytime in writing. We’ll send you a bill for any work completed up to the time you cancel. For fees and terms related to any cancellations of scheduled remote interpreting sessions, please see our separate Remote Interpreting Service Agreement (RISA).

Payment Terms
Invoices are due by the due date. Late fees of 1.5% per month may be applied thereafter.

Warranty Description of Services, Payment & Cancellations
We believe in the stuff we deliver! But…sometimes things can go wrong. We stand behind our work and will mop up any spills for a period of 30 days following delivery (“The Fix It Period”). Please note that language is very subjective by nature, and translation, by extension, even more so. For that reason, sometimes different people like to say things in different ways. We are happy to make any stylistic or personal word choice changes, but these differences don’t mean we were wrong (necessarily)! If there ever is a real problem with something we’ve sent, just let us know, and we’ll own it and fix it. We’re friendly and can take it!

We never sell your info. To anyone. Period. We share your stuff only with people on our team who need it to get you what you’re paying us for. No one else. Well, maybe the office dog, but we’re pretty sure things are safe with her. Oh, and please don’t share our stuff either with anyone who doesn’t need it. Thanks!

Miscellaneous Stuff

  • Amendments: Does this MSA need a change? Let’s talk and agree in writing.
  • Assignment: This MSA is between us. If anyone else needs to be in on it, we just both need to agree.
  • Severability: If any part of this MSA runs afoul of the lawyers, the rest of it is still good to go.
  • Governing Law: We don’t think things will get this far, but if they do, we’ll work on it within the laws of Texas, yeehaw.

Limitation of Liability
We won’t be liable for incidental, consequential (including lost profits), special, punitive, or exemplary damages in connection with deliverables provided under this MSA. We’ll both indemnify, defend, and hold harmless each other, including each other’s officers, directors, members, employees, and/or contractors against any claims, demands, suits, costs, liabilities, losses and expenses arising out of any negligent or intentional acts or omissions by either of us or our people.